Privacy Policy

Last Updated: January 27, 2026

1. Introduction

Onyx Genetics Research & Consulting ("Company", "we", "us", or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We understand that researchers and laboratory professionals require the highest levels of discretion and confidentiality. This policy reflects our commitment to those principles.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Submit inquiries through our contact forms
  • Request consultations or services
  • Communicate with us via email or other channels
  • Place orders for research materials or consulting services

This information may include:

  • Name and professional title
  • Email address and phone number
  • Institutional or laboratory affiliation
  • Research area and project details
  • Shipping and billing information
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website
  • Date and time of visits

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide consulting services, coordinate logistics, and fulfill orders
  • Communication: To respond to inquiries, provide technical support, and send service-related updates
  • Order Processing: To process payments, arrange shipping, and manage delivery of research materials
  • Quality Assurance: To maintain service quality and verify the integrity of research protocols
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Website Improvement: To analyze usage patterns and enhance user experience
  • Security: To protect against fraud, unauthorized access, and other security threats

4. Client Confidentiality and Anonymity

OUR COMMITMENT TO RESEARCH PRIVACY

We recognize that many researchers value anonymity and discretion in their work. Onyx Genetics Research & Consulting is committed to maintaining the highest standards of client confidentiality:

  • We will NEVER share your research details, project information, or experimental protocols with third parties
  • Your identity and affiliation remain strictly confidential
  • We do not sell, rent, or trade your personal information
  • All client communications are handled with professional discretion
  • We maintain secure, encrypted channels for all sensitive communications

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist in our operations, such as:

  • Shipping and logistics companies (for delivery purposes only)
  • Payment processors (for secure transaction processing)
  • IT service providers (for website hosting and security)

These service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

5.2 Legal Requirements

We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Investigate fraud or security issues
  • Respond to emergency situations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security and Encryption

ENTERPRISE-GRADE SECURITY MEASURES

We implement industry-leading security measures to protect your information:

  • SSL/TLS Encryption: All data transmitted through our website is encrypted using 256-bit SSL/TLS protocols
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Access Controls: Strict internal policies limit employee access to client information
  • Regular Security Audits: We conduct periodic security assessments and vulnerability testing
  • Encrypted Communications: Email and messaging systems use end-to-end encryption where applicable

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the fullest extent possible.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

  • The nature of the information collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Operational needs for records and documentation

When information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to certain processing of your information
  • Portability: Request transfer of your information to another service provider
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us through the channels provided on our website. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. International Data Transfers

Our services may involve the transfer of information across international borders. If you are located outside the jurisdiction where our servers are located, please be aware that your information may be transferred to, stored, and processed in other countries.

We take appropriate measures to ensure that international transfers comply with applicable data protection laws and that your information receives adequate protection regardless of where it is processed.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please submit a verifiable request through our contact channels.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

  • Rights of access, rectification, erasure, and restriction
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

When we process your personal information, we do so based on legal grounds such as consent, contractual necessity, legal obligation, or legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

  • The contact form on our website
  • The email address provided during your consultation

We are committed to addressing your privacy concerns promptly and professionally.

PRIVACY COMMITMENT

At Onyx Genetics Research & Consulting, we understand that privacy is paramount in the research community. We are committed to protecting your personal information with the highest standards of confidentiality, security, and professional discretion. Your trust is our most valuable asset, and we work diligently to maintain it.